Return And Refund Policy

At ecredstore.com, we are committed to ensuring your satisfaction with every purchase. This Return and Refund Policy is designed to make the process as simple and convenient as possible, offering you confidence while shopping with us.

1. Overview
This policy is a part of our Terms and Conditions and should be read along with our Privacy Policy and Shipping Policy. By making a purchase on ecredstore.com, you agree to the terms of this policy.

2. Return Eligibility
2.1 30-Day Return Window
You can return most items within 30 days of delivery for a full refund. The 30-day period begins from the day your item is delivered, as confirmed by the shipping carrier.

2.2 Condition of Returns
To be eligible for a return, the item must:

• Be in the same condition as received.
• Be unused and in its original packaging.
• Be free from damage or excessive wear.
• Include all accessories, parts, and documentation.

2.3 Non-Returnable Items
The following items cannot be returned:

• Customized or personalized watches.
• For a detailed list of non-returnable items, please visit our Contact Us page.

3. Return Process
3.1 Initiating a Return
To begin the return process, please contact us at support@ecredstore.com or call +1 505-980-8938 within the 30-day window.

3.2 Packaging Your Return
Please use the original packaging if available. If not, ensure the item is securely packed in a sturdy box with adequate protection. Include all original accessories and documentation.

3.3 Shipping Your Return
We provide a prepaid return shipping label. Simply attach it securely to the package and drop it off at an authorized shipping location.

3.4 Return Shipping Costs
ecredstore.com covers return shipping for eligible items. If the return is due to an error on our part (such as sending the wrong item), we will cover all return shipping costs.

4. Refund
4.1 Refund Process
Once we receive and inspect the returned item, we will process your refund and notify you via email. Refunds will be issued to the original payment method used during purchase.

4.2 Refund Timeframe
Refunds are generally processed within 3-5 business days of receiving the return. Your payment provider may take additional time to process the refund.

4.3 Full Refunds
For eligible returns within the 30-day window, you will receive a full refund, including the purchase price and any applicable taxes.

4.4 Partial Refunds
Partial refunds may be issued if:

• The item shows signs of wear or damage.
• Accessories or parts are missing.

5. Exchanges
To exchange an item, please follow the return process and place a new order for the desired product through our website for quicker processing.

6. Damaged or Defective Items
6.1 Items Damaged in Transit
If your item is damaged during shipping, please contact us within 48 hours of delivery. We will arrange for a return and send a replacement at no extra cost.

6.2 Defective Items
For defective items, contact us within the 30-day window. We will provide a prepaid return label and either send a replacement or issue a full refund.

7. Late or Missing Refund
If you haven’t received your refund within the specified timeframe:

• Check your bank or credit card statement.
• Contact your bank or card issuer, as processing times may vary.
• If the issue persists, reach out to us via our Contact Us page.

8. Gifts
If the item was marked as a gift at the time of purchase, you will receive store credit for the returned item’s value.

9. Exceptions and Special Circumstances
9.1 Bulk Orders
For orders of five or more of the same item, please contact our Customer Support team for specific return instructions.

9.2 Customized Items
Custom or personalized watches are non-returnable unless defective.

9.3 Promotional Items
Promotional or bundled items may have specific return conditions. Please refer to the promotion’s terms or our Contact Us page for further information.

10. Customer Rights
This policy does not affect your statutory rights as a consumer.

11. Restocking Fees
We do not charge restocking fees for eligible returns made within the 30-day window.

12. Customer Service Contact
For any questions regarding returns or refunds, please contact us at:

• Email: support@ecredstore.com
• Phone: +1 505-980-8938
• Business Hours: Monday to Friday, 8:00 AM to 5:00 PM
• Address: 328 S Guadalupe St I, Santa Fe, NM 87501, USA
  For additional contact options, visit our Contact Us page.

13. Policy Updates
We may update this policy periodically. Any changes will be posted on this page with the revision date. The changes will not affect returns that are already in progress.

By shopping at ecredstore.com, you agree to this Return and Refund Policy. For more details, please review our Privacy Policy and Terms and Conditions.