Shipping Policy

At ecredstore.com, we are committed to providing exceptional service and ensuring a seamless experience for all our customers. Our Shipping Policy aims to offer transparency and clarity about how we process and deliver your orders.

Shipping Locations
We currently ship to all 50 states in the United States.
Domestic Shipping Only
We do not offer international shipping at this time, and we cannot ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

Shipping Fees
Free Shipping
We offer free standard shipping on all orders within the contiguous U.S.
Additional Charges
For shipments to Alaska and Hawaii, extra shipping fees may apply. These will be calculated during checkout, and you will be informed of the exact cost before completing your purchase.

Shipping Methods & Estimated Delivery
Shipping Partners
We use reputable shipping carriers, including FedEx and UPS, to ensure reliable and timely deliveries.
Order Processing Time
Orders are processed within 1-2 business days.
Shipping Transit Time
Once your order is shipped, delivery typically takes 3-5 business days, depending on your location.
Estimated Delivery Window
Orders are expected to arrive within 4 to 7 business days from the shipping date, excluding weekends and holidays.

Order Tracking
Upon shipment, you will receive an email containing:

• Tracking Number
• Tracking Link
• Estimated Delivery Date
  You can also track your order on our Order Tracking page.

Delivery Information
Standard Delivery
A signature is generally not required for most orders, except for high-value items.
Larger Products
For oversized or bulky items, such as large watches or specialty products, the carrier may arrange a specific delivery window.
Failed Delivery Attempts
If a delivery fails, the carrier will attempt to deliver up to 3 times. You can schedule a re-delivery or pick up the package at the carrier’s location.

Shipping Issues
Lost Packages
If your package has not arrived or the tracking status hasn’t updated for more than 5 business days, please contact us at support@ecredstore.com. We will initiate an investigation and provide a replacement if necessary.
Damaged Packages
If your package arrives damaged, please refuse delivery if possible, or note any visible damage. Contact us within 48 hours, and we will arrange a return or replacement.
Incorrect or Missing Items
If you find any discrepancies in your order, please notify us within 7 days of receiving it. We will promptly correct the issue by sending the correct items.

Modifications & Cancellations
Modifying an Order
To modify an unshipped order, please contact us immediately at support@ecredstore.com. Unfortunately, once an order has shipped, changes cannot be made.
Order Cancellation
You can cancel an unshipped order for a full refund. Once the order has shipped, cancellations are not possible, but we will address any issues through our Return and Refund Policy.

Delays & Exceptional Circumstances
We strive to meet delivery timelines, but external factors such as weather, strikes, or carrier delays can occasionally affect shipping. In case of any significant delays, we will update you with the revised delivery schedule.

Environmental Commitment
At ecredstore.com, we are committed to sustainability. We use eco-friendly packaging and work with our shipping partners to minimize the environmental impact of our deliveries.

Customer Support
If you have any questions or concerns about shipping, our team is available to assist you:

• Email: support@ecredstore.com
• Phone: +1 505-980-8938
• Business Hours: Monday to Friday, 8:00 AM to 5:00 PM
• Address: 328 S Guadalupe St I, Santa Fe, NM 87501, USA

Policy Updates
We periodically review and update our Shipping Policy to ensure it aligns with our operations. Please check this page regularly for any changes.

For more information, please visit the following pages:

• Return and Refund Policy
• Privacy Policy
• Terms and Conditions